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   Nags Head Software

HORSERACE Frequently asked questions

For the 339 msflxgrd.ocx error message

click Start

click All Programs

Right click on HORSERACE

click Run as Administrator

Q: Running Microsoft Vista error 70/File not found error 

A: Version 9.0 - 9.5 should delete the current version and download 9.06 from the website. Prior to version 9,0 will need to buy the upgrade

Q: Can't access HORSERACE demo  

A: Requires Internet Explorer 8 and above and Adobe Flash player

Q: Error 380 after placing a bet with Print Bet Receipts on  

A: The receipt font was not properly initialized. Enter a receipt font size on the setup screen to bypass the problem. fixed in 7.04

Q:Lost registration number or lost program.

A:Download and install the current free trial version and order an update for a small charge from the order page to receive a new registration number. Must provide the name of the original purchaser to qualify for an updated version.

Q:Program screen won't fit on the display.

A:Change your display resolution as follows

Click Control Program

Click Display

Click Settings tab

Move the slide bar to 1024 x 768

Q: I get Error 70 when using Vista

A: On the Control Panel, Classic View, User Accounts uncheck the box restricting user access

Q:I keep losing the horses after entering them.

A:After entering all of the horses don't forget to click Update Horses.

Q: I have not received a program registration number

A: Registration numbers are usually provided within a few minutes after ordering. If you have not received your registration number please email us at

Q: What is the difference between the trial and full program versions

A: The trial version only allows up to four bettors. Otherwise it has the same functions as the full version. Full version function is unlocked in a trial version by placing an order and entering a program registration number sent by email after the order is processed. You do  not need to download again if the trial version is already installed. By entering the registration number received with your order the full program function is activated.

Q: What do I need to do to use my DYMO receipt printer?

A: You will need HORSERACE Version 6.0 or later released in January, 2006. Click the Update button to order an upgrade.

At Control Panel, Printers select your DYMO printer and make it the default printer by clicking File, Open, Make Default. Right click on the DYMO printer and click Properties, Print Preferences, Advanced, Paper Size, Continuous Wide, OK

Q: Why is the registration number is not saved and must be re-entered every time the program is started?

A: The current version of HORSERACE on our website fixes a problem where the registration number is not saved and must be re-entered every time the program is started.

Q: How can I export files to a CD or thumb drive?

A: Use Windows Explorer to find the following files in "C:HORSERACE"

Bettors, Horses Racex, Bets Racex where x is a race number

Right click on each file, select Send To, and select your writable CD or thumb drive

Windows writing wizard will write the files to a CD or thumb drive